Shipping policy

Last updated: 27 October 2026

This policy explains how we ship Michiagua orders (https://michiagua.myshopify.com/).

Where we ship
We ship to mainland Spain, the Balearic Islands and the rest of the European Union. Outside Spain, delivery may take a little longer.

Delivery time
Your order usually arrives within 7 to 15 business days (Monday to Friday, excluding public holidays) from when we confirm it. This includes order preparation and transport. During campaigns such as Black Friday or Christmas it may take a few days longer; if so, we will say so in the store.

Where we ship from
We work with suppliers who ship some products directly from their warehouses outside the European Union. Prices include VAT: on orders up to €150 it is charged at checkout (EU IOSS scheme) and we pay any duties, so you will pay nothing on delivery. On orders over €150, the import may be subject to VAT, duties and customs fees that the carrier collects on delivery; if your order falls into this case, we will tell you before you pay.
If you buy several products, they may arrive in separate parcels on different days, at no extra cost.

Shipping costs
Shipping is free on every order.

Tracking
When your order ships, we will email you the tracking number. It may take 24 to 72 hours to show the first updates.

Delays and issues
If your order goes beyond the maximum delivery time, email us at sergiosilmar05@gmail.com with your order number and we will check with the carrier. If you do not receive it within the agreed time, you can give us a reasonable additional period and, if it still does not arrive, cancel the order and get back everything you paid. If the parcel is lost or arrives damaged, we will send you another one or refund you, at no cost to you.

Delivery address
Please check your address carefully before paying. If you make a mistake, email us as soon as possible: if the order has not shipped yet, we will correct it. If the parcel comes back because the address was wrong or it could not be delivered after several attempts, we will offer to send it again, with you paying for the new shipment, or to refund the order minus the shipping costs.

Contact
For any question about your shipment, email us at sergiosilmar05@gmail.com.